1. How many records should the software be processing per hour?

This very much depends upon the capabilities of the system on which the software is installed and also, what processes are to be undertaken. Older hardware, or the use of many processes (eg, name analysis, retrieving NameList details from a supporting file) will slow the processing rate down. On up-to-date hardware and defining a simple address verification/correction process, it is not uncommon to see processing rates of 1.5 million records per hour.

2. What are the setup files for?

Setup files enable the user to rerun (regular/scheduled) processing jobs without the need to redefine all the parameters of that run again. Loading up a saved setup file and making slight changes to the run is also much less onerous than beginning the processing setup from scratch.

3. What is the 'Default Setup Path' for in the Preferences panel?

This facility allows the user to specify a 'base' or favourite directory which will be the browsing starting point when saving or retrieving Hopewiser setup files.

4. In what order do I set up my processing run?

In general, the setup process takes you from left to right within the Hopewiser application toolbar until the run (play) button is reached. The majority of Hopewiser applications have a Setup Wizard which will navigate the user through the processing setup steps in a logical and sequential order, ending with a Finish button.

5. Why is the output address county missing/incorrect?

Counties are no longer a requirement of the Royal Mail in order for a mailpiece to be fully addressed (this used to be the case). Nevertheless, Hopewiser retains the 'last known' Royal Mail county in the realisation that many customers still like to see and use them. The use of counties is controlled within the Settings|Preferences|Label panel within pertinent Hopewiser applications. The user can choose to always output a county, never output a county, or output a county according to a previous requirement where the town within the address concerned is ambiguous and needed to be 'qualified' by the associated county (eg, Newport which is a locality that occurs several times in the UK PAF).

6. What is the standard label format?

There is no standard format. Details of Royal Mail address specification requirements can be located through the Royal Mail web site (www.royalmail.com). These requirements can be dependent upon the item being mailed and the way it is packaged, and is subject to occasional changes by the Royal Mail.

7. How do I retrieve software and datafile versions?

Hopewiser software and datafile versions can be retrieved through the Help|About menu item from each Windows PC Hopewiser application. This can be copied and pasted from the version dialogue box should you need to send this on elsewhere. Software and datafile versions can also be located, where applicable, within output processing run statistics reports.

8. What does 'DAT: ODBC::dbo.tmp_individuals_dedupe (OpenTable) : A file read/write operation failed: DAO error 3251 Operation is not supported for this type of object' mean?

This implies that one of the ODBC input file processing fields is not of simple 'text' type. Unfortunately, owing to potential problems processing the likes of date/currency fields, input database processing fields have to be of 'text' type to be utilised in the Hopewiser software run.

9. Can I set batch processing jobs off automatically?

Hopewiser batch processing applications (AtlasBatch/AtlasDedupe/AtlasSort, etc) can be set to run automatically/out of hours by the creation of a DOS command line (potentially a batch submission file) using the various run parameters supplied in a setup file and using command line 'switches'. Details of these commands are available on request from Hopewiser technical support, support@hopewiser.com.

10. How accurate are the geographical grid references output from Hopewiser software?

The majority of Hopewiser users have Postzon grid reference data from the Royal Mail. This is accurate to within 100 metres of the geographical mean of the postcode concerned. Code-Point, the more accurate alternative available at additional cost, has a 10 metre accuracy figure, and is guaranteed to be on the postcode concerned. (For Postzon, if the postcode referenced a crescent shaped street, for example, it could have a mean which is outside of that postcode's physical boundaries).

11. I am getting a message concerning 'licensing'. What does it mean?

Please refer to the Licensing Status Codes.