Hopewiser Ltd design and supply addressing software and solutions to enable businesses to make informed decisions based on accurate data whilst saving substantially on costs. We may already be in contact with you and your company or may do so in the future. We’d like you to be confident in the manner that we conduct our business and handle any personal data in the conduct of our business.

Hopewiser is a data processor. Registered office: Hopewiser Ltd, Suite 512, 530 Little Collins St, MELBOURNE VIC 3000

Where do we get your personal information from?

The personal data that we hold originates from publicly accessible sources such as Linkedin and Google searches unless you are a current or lapsed customer in which case the information we hold about you and your company has been provided by you as part of our contractual obligations with you at that time. Any personal data collected by Hopewiser is used in accordance with Australian data protection principles and legislation.

What personal information do we hold?

We collect your name, job title, company address, telephone number and email address where we feel that as a company you may benefit from hearing about our products and services and if you are a customer we collect this information along with details of the business conducted, relevant to the products and services we supply you with.

How your personal information is used?

Customers

We process your personal information for the purpose of contractual business interests if you are a current or lapsed client. This allows us to process your order, manage your account and keep your personal information for financial/auditing/compliance purposes. We will contact you by telephone, email or by post as is necessary.

Prospects

If we are contacting you as a potential prospect because we believe there may be a genuine interest in our specialist products and services then our lawful basis for processing your data falls under legitimate business interests of direct marketing. This will be in the form of emails (providing you with an opt-out opportunity at every stage), limited telephone calls and direct mail. We will use our discretion as to which channels we will employ, however we will never over-burden you with excessive contact and will respect your wishes in terms of your rights.

How long do we keep your personal information for?

Customers

If you are an existing or lapsed customer, we will keep your personal data for the duration of our business relationship with you and for 5 years after the expiry of any contract that you have with us for financial/auditing/compliance purposes. We will ensure that your data is kept up-to-date and verified on an annual basis.

Prospects

If you do not respond to our communications, we will delete your personal information after 2 years. However, if we are in discussion with you about our products and services, we will hold your personal information for 5 years. We will ensure that your personal information is kept up-to-date and verified on an annual basis. Your personal information will be deleted after 5 years if you do not become a customer in the meantime.

How do we keep your personal information safe and secure?

We take technical and organisational measures to ensure the security of your data.

• Your data will only be used for the intended purpose by employees of Hopewiser Ltd.

• Your data will never be sold to any third parties.

• Your data will be processed securely in Australia.

How to access and control your personal information

You have the following rights with regards to your personal information. To access, port (this allows you to transport your personal information from our organisation to another), rectify, erase, restrict, object to its processing and withdraw consent. If we send you marketing about our products, we promise not to bombard you with communications from our company and should you not wish to receive them you have a right to object to your data being processed in this way by opting out. If you ask to opt out of receiving communications from us, your personal information will be kept securely as a suppression file to ensure we do not send you any communications in the future.

If you wish to exercise your rights on any of the points above please do so by contacting: enquiries@hopewiser.com.au

Where you have asked us for a response, we will acknowledge your request on the day of receipt and provide a response within 48 hours (where a request is received Monday to Friday inclusive).

Complaints

If you wish to make a complaint to our company please contact our Data Protection Office at enquiries@hopewiser.com.au

Cookies

This website makes use of Google Analytics, Communigator GatorLeads Analytics and Intercom to help us analyse use of the site. Your browser has settings that will allow you to accept all cookies, be informed as cookies arrive or reject all cookies.

Google Analytics: Is a website monitoring tool that allows users to see volumes of website visitors, their source, and to analyse how the content of their website is viewed and navigated. This in turn allows optimisation of the content and pages and the marketing programs that drive traffic to the website. Google Analytics does not store any personal information about website visitors, but does use persistent cookies to identify repeat visitors. You may universally opt-out of all Google Analytics tracking used by all websites by visiting the following url – https://tools.google.com/dlpage/gaoptout

GatorLeads: Is a tool that identifies the business or organisation that website visitors belong to, based on a reverse IP Lookup. GatorLeads also use cookies to process this identification, and personal information about individual users is stored. Cookies used by GatorLeads store information about your current web browsing session (pages viewed, time on site etc) and the dates and times of previous website visits. This information is used by CommuniGator to profile website visitors, in order to better understand the way in which our website content is viewed by different segments. For more information about GatorLeads use of cookies and other tracking technologies, as well as how to opt out of the use of cookies, please refer to their Cookie Policy here.

Intercom Services: We use third-party analytics services to help understand your usage of our services. In particular, we provide a limited amount of your information (such as sign-up date and some personal information like your email address) to Intercom, Inc. (“Intercom”) and utilise Intercom to collect data for analytics purposes when you visit our website or use our product. As a data processor acting on our behalf, Intercom analyzes your use of our website and/or product and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you. For more information on Intercom's use of cookies, please visit https://www.intercom.com/terms-and-policies#cookie-policy. For more information on the privacy practices of Intercom, please visit https://www.intercom.com/terms-and-policies#privacy. Intercom’s services are governed by Intercom’s terms of use which can be found at https://www.intercom.com/terms-and-policies#terms. If you would like to opt out of having this information collected by or submitted to Intercom, please contact us. Intercom data is deleted by Hopewiser 9 months after your last visit.

Links

This site may contain links or references to products, materials or web sites that are provided by independent third parties. The availability of such third party material does not constitute any form of recommendation, endorsement or publication of such third party material by us. Any complaints that you have about the third party material should be taken up with the relevant third party.

Updated June 2018